Phone: 253-927-6186

Hotek Technologies, Inc Terms and Conditions

Terms

When placing an order, you may pay using your Visa, Mastercard or American Express. Educational institutions and affiliated professionals may pay by either credit card or Purchase Order. Our terms to schools are net 30 days.
When making a payment, please include our order number(s) covered by your payment.

Prices

Price changes may be necessary and will be made without prior notice. However, the prices displayed on the site at the time you submit your order electronically are valid and will not change. Transportation and insurance from Tacoma, WA are additional.
They are calculated and added to your order total at check out. See Shipping.
Shipping

Orders are shipped from our facility by the end of the next business day unless advised otherwise. Your shipment will be sent by the most economical and efficient means. Shipping charges are estimated when your order is created.
Actual shipping charges will be calculated at time of order processing.

Additional Shipping Charges

Some items, due to extreme bulk or weight, are also subject to additional shipping charges. We will contact you prior to shipment for authorization of any additional shipping charges. Damaged Merchandise Please inspect your merchandise as soon as it arrives. Refer to the Inspection Report included with each shipment if anything appears to be damaged or missing. Materials delivered by motor freight or parcel service should be unpacked and inspected for damage upon delivery.
Please notify us immediately if there is a problem with your order.
Returns

At Hotek Technologies, Inc, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Hotek Technologies, Inc within 15 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. If you wish to return merchandise, please write or phone us for authorization. Returned merchandise will be accepted only in clean, resaleable condition and in its original packaging. A 15 percent restocking charge will be applied.

Free preview policy (Educational Institutions Only)

Our free preview policy gives you a full 30 days to review and test any of our products (with the exception of consumables and network versions of software) with no obligation. We even provide free shipping. This is an ideal way for you to make sure your science dollars are well spent and what you order is right for your class.
Customer Service

When writing or calling us about any order on which we have made a shipment, please refer to our order number which appears in the upper left-hand corner of each packing slip and invoice. If you do not have your order number available, please refer to your purchase order number and ship-to zip code.

Policies

Customer must be 18 years or older to purchase from Hotek Technologies, Inc.
By placing an order with Hotek Technologies, Inc, you acknowledge and agree that you are 18 years or older and legally capable of entering into contracts.

Thank You